Ever wonder why some people don’t get it, why they get angry about something inconsequential, or why they don’t remember what you told them?
It may because they have some very effective filtering devises in use!
One such filter is the filter of expectation.
Several years ago I almost walked off my job when a boss asked me to buy balloons for a promotion. It wasn’t the balloons, it was what he didn’t say. I was expecting a little thanks for being a workhorse on the last promotion!
If he had “cleared the air first” there would have been no problem.
Dealing first with…
- unresolved conflicts
- over due thanks
- undelivered promises
…will remove our filter so we can hear you.
Expectations are always a factor in effective communication.