Disabling the “Shut Down Switch”

While teaching a management class, one of the participants continuously spouted off condemnations against his boss, his company, stupid coworkers, and the “tragically unmotivated younger generation.” When solutions were offered for one of his complaints, he shut it down with a standard reply; It won’t work. Tried that. You can’t fix stupid.”

He reminded me of me; of the times I refused to listen to anyone who challenged me to take responsibility for change.

As much as we hate a Know-It-All, sometimes the Know-It-All is us.

To keep myself from throwing cold water on others’ suggestions, I am learning to say:

Tell me more about that.
What am I missing?
What else?

By disabling my shut-down switch, I listen, learn, and grow up.

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